For high-end scientific instrument companies, what truly impresses global customers is often far more than just the equipment on display or the specifications on a data sheet. Rather, it is the comprehensive capability in R&D, manufacturing, quality control, delivery, and full-lifecycle service—and whether these can withstand the long-term scrutiny of the market.
Consequently, when customers visit a company in person, they are investigating more than just the product itself; they are evaluating the industrial strength, manufacturing foundation, and systemic support capabilities that underpin it.
The FPI Qingshanhu Innovation Base serves as a primary window through which to observe these very attributes.
From April 21st to 24th, the FPI 2026 Global Customer Experience Day was held in Hangzhou.
Nearly a hundred customers and partners from dozens of countries gathered in Hangzhou. Through visits to the headquarters, production bases, and demonstration sites—alongside the launch of overseas strategies, showcases of new products and solutions, and partner exchanges—they gained a first-hand perspective on FPI’s independent innovation, smart manufacturing, and global delivery and service capabilities.
Entering Qingshanhu: Seeing Beyond the Manufacturing Floor
On the morning of 22nd April, the FPI Qingshanhu Innovation Base opened its doors to global customers on a significant scale.
As the core vehicle for the company’s independent innovation and industrialisation, the base integrates functions including R&D innovation, precision machining, system integration, and application verification. It serves as the vital pillar for the development and industrial implementation of FPI’s high-end scientific instrumentation.
Guided by engineers, overseas customers toured the base in groups to gain a practical understanding of the critical stages in high-end scientific instrument production—ranging from R&D design and core component manufacturing to precision machining, full-system integration, testing, verification, delivery, and service support.
This was more than a mere tour. For global partners, the focus was on whether technology has been successfully translated into manufacturing, whether engineering capabilities are robust, and whether the delivery and service systems truly support the products as they enter the market and operate over the long term.
By shifting from “looking at products” to “looking at capabilities,” and from “viewing displays” to “visiting the site,” the Qingshanhu visit provided global partners with a more intuitive understanding. It demonstrated that competition in the global market is not just about the product itself, but about the manufacturing bedrock, engineering proficiency, and the delivery and service framework.
From Selling Products to Delivering Value: The Evolving Logic of Competition
In the afternoon, the Global Customer Conference took place. In his keynote speech, FPI founder Mr. Max Yao elaborated on the company’s future-oriented global development strategy, focusing on industry trends, corporate strategy, and directions for partner collaboration.
Mr. Yao noted that competition in the high-end scientific instrument industry is currently undergoing a transformation. In the past, the focus was on the performance of individual instruments; today, it is on integrated solutions, automation capabilities, data integrity, compliance, and whole-lifecycle value. Customer priorities are also shifting from “product specifications” towards “uptime,” “long-term stability,” “data reliability,” and “final application results.”
Ultimately, future competition will not just be about possessing a product, but about the ability to deliver outcomes. It is not merely about completing a sale, but about supporting the long-term success of the customer. Particularly in industrial production scenarios, automation is becoming the baseline, and stability is growing in importance.
As the industry evolves, so too does FPI’s path. Focusing on areas such as ecological environmental monitoring, industrial process analysis, laboratory analysis, and life science analysis, the company continues to strengthen its core technologies and product foundations. It is further integrating digital, automated, and AI capabilities to drive the implementation of application scenarios and the upgrading of solutions, moving towards the goal of becoming a one-stop solution provider for high-end scientific instruments.
As demands change, so do the roles of partners. Mr Yao stated that as Chinese enterprises accelerate their overseas presence, the demand from local businesses and government systems for advanced schemes is rising. Consequently, automation, “AI+” features, and integrated solutions are becoming increasingly critical.
Given the change in trends, the role of partners cannot remain static. In the future, partners will do more than just sell individual products; they will need to provide comprehensive solutions tailored to different scenarios. Through technical empowerment, training and certification, service support, and joint innovation, FPI hopes to co-design solutions with global partners, enhance local service capabilities, and deliver more measurable results for customers.
Going Global: Competing on Systemic Capability
At the conference, Zhang Hongwei, Director of FPI’s Overseas Business Department, launched the “FPI Global Strategy 2026–2030: Global Growth, Local Support, Shared Success,” further clarifying the direction of the company’s international business development.
According to the strategic plan, FPI will focus on the three keywords of “Global Growth, Local Support, and Shared Success.” This involves upgrading overseas operations from product exports to the export of solutions, services, and branding. The company intends to gradually refine its global marketing and service network, expand into key regional markets, and solidify its local support systems.
The conference also saw the simultaneous release of new products and applications across business sectors such as Smart Environment, Smart Industry, and Smart Laboratory. These showcased technical innovations and solution capabilities across multiple scenarios, focusing on ecological environmental and carbon monitoring, industrial process analysis applications, and intelligent laboratory innovations.
Expanding abroad has long meant more than just selling products. In participating in global competition, FPI is focused on building a comprehensive capability system that encompasses products, solutions, services, and partner synergy.
Walking Together with Partners towards Mutual Success
During the partnership practice sharing session, several overseas partners mentioned that FPI provides not only product support but also technical training, application exchanges, and market synergy. This has given them greater confidence when implementing solutions in their local markets.
Concurrent with the conference, an awards ceremony for outstanding global partners was held. Various accolades, including “Partner of the Year,” “Award for Remarkable Contribution,” and “Award for Distinguished Contribution,” were presented to recognise partners for their proactive contributions to market expansion and customer service.
Beyond the awards themselves lies an affirmation of collaborative achievements and a reflection of FPI’s commitment to long-term partnerships. Ultimately, the deeper one ventures into the global market, the clearer it becomes that success cannot be achieved by a single company acting alone. This applies equally to market development, the implementation of solutions, and the provision of service and value creation.
Departing from Hangzhou for a Wider World
For high-end scientific instrument companies, what the global market ultimately recognises is never just the product itself. It is the underlying suite of R&D, manufacturing, quality control, delivery, and full-lifecycle service capabilities that can stand the test of time.
